12a. Set a User to Be a Helpdesk Agent in GradeCam Core

Julie Brown -

This feature allows GradeCam Go! system administrators to designate school level Helpdesk agents.

Note: This option is not available on free or paid single-teacher accounts. Please contact sales@gradecam.com to upgrade to a school or district license.

1. Select "Administer Your District Name - District" from your Account Menu.

Select "Administer Your District Name - District" from your Account Menu.

2. Select the "Teachers" tab.

Select the "Teachers" tab.

3. Place a check next to the name(s) of the person(s) that will be Helpdesk agents.

Place a check next to the name(s) of the person(s) that will be Helpdesk agents.

4. Select the "More" button (1) and then select "Manage Roles" (2).

Select the "More" button (1) and then select "Manage Roles" (2).

5. Place a check next to the school(s) the Helpdesk agent will have access to (1) and then select the "Save" button (2).

Place a check next to the school(s) the Helpdesk agent will have access to (1) and then select the "Save" button (2).

Note: With teacher permission, the Helpdesk role allows an Admin to access all teacher data, provide support, troubleshoot, print forms and scan just like the teacher can do in the account. Teachers must turn on the Helpdesk in their settings or the Helpdesk Admin must send an email request to access the teacher's account.

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