12c. Administer a Helpdesk Session in GradeCam Core

Julie Brown -

This feature will allow the Helpdesk agent to view a user's account.

Note: This option is not available on free or paid single-teacher accounts. Please contact sales@gradecam.com to upgrade to a school or district license.

1. Select "Administer Your District Name - District" from your Account Menu.

Select "Administer Your District Name - District" from your Account Menu.

2. Place a check next to the teacher you want to utilize Helpdesk (1) then click "More", and select "Start Helpdesk" (2).

3. A window will appear that allows the Helpdesk agent to operate within the user's account.

Note: As a Helpdesk agent you will be unable to view or modify role admin or roster admin status.

4. After the Helpdesk session is over select the "X" to exit the Helpdesk session.

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