This feature will allow the Helpdesk agent to view a user's account.
Note: This option is not available on free or paid single-teacher accounts. Please contact firstname.lastname@example.org to upgrade to a school or district license.
3. A window will appear that allows the Helpdesk agent to operate within the user's account.
Note: As a Helpdesk agent you will be unable to view or modify role admin or roster admin status.