13c. Administer a Helpdesk Session in GradeCam Core

Julie Brown -

This feature will allow the Helpdesk agent to view a user's account.

Note: This option is not available on free or paid single-teacher accounts. Please contact sales@gradecam.com to upgrade to a school or district license.

Watch a video tutorial on this topic.

1. Select "Administer Your District Name - District" from your Account Menu.

2. Place a check next to the teacher you want to utilize Helpdesk (1) then select "Start Helpdesk" (2) from the More menu.

3. A window will appear that allows the Helpdesk agent to operate within the user's account.

A window will appear that allows the Helpdesk agent to operate within the user's account.

Note: As a Helpdesk agent you will be unable to view or modify role admin or roster admin status.

4. After the Helpdesk session is over select the "X" to exit the Helpdesk session.

After the Helpdesk session is over select the "X" to exit the Helpdesk session.
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