I am currently paying $15 a month, but the program will only let me use the 10 question option. At $15 a month, I should be able to make up to 1,000 questions. I just need 25. My account settings lists me a Basic even though it has a current and updated payment history.
I have called and sent email this afternoon. My account can be found under email@example.com.
I look forward to hearing from someone and this being straightened out.