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Reports stuck in queue or storing...

I have been using the software since October and the reports have always been generated very quickly (within 30 seconds).  Today, however, I am unable to generate any type of report for printing purposes.  I have tried two different computers and two different browsers on each computer but cannot get to the actual reports to print.  The process proceeds to "Queued" and then just stalls there even after several minutes.  Any suggestions?

Brenda Zabel

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Hi all,

 Looks like forms should be good to go. Please let us know if you are still experiencing any issues.

Thank you,
~Donna

Donna Fairhurst

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17 comments

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Hi Brenda,

 Are you referring to reports or when you are trying to create forms that are getting stuck in Storing/Qeueing?

Thank you,
~Donna

Donna Fairhurst 1 vote
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I am getting the error while trying to generate preprinted forms for students to fill in.

Eric Oblinger 0 votes
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I'm getting same as Eric. Stuck in 'storing' or 'queing' when trying to print blank forms.

Jeff Reese 0 votes
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I'm getting same as Eric. Stuck in 'storing' or 'queing' when trying to print blank forms.

Jeff Reese 0 votes
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Hi All - we are in full investigation mode on this with our developers right now.
Thank you for your patience while we look into this and find a resolution.

I will update this forum as soon as I can.
Thank you,
~Donna

Donna Fairhurst 0 votes
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Sure - we have a great development team, and I assure you, they are diligently working on this.

Thank you,
~Donna

Donna Fairhurst 0 votes
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Yes, Jeff,

We are currently experiencing issues with form generation and printing, based on the Amazon Web Services outage.  Our engineers are continuing to work as much as they can to mitigate the issue.

~Donna

Donna Fairhurst 0 votes
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I was just able to successfully generate and print the forms I was trying to work with earlier.  Thanks to all involved who worked to resolve the issue in a timely manner.  :)

Brenda Zabel 0 votes
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Hi All,

 Looks all is up and running again.  Please let us know if you have any trouble with creating forms.

Thank you,
~Donna

Donna Fairhurst 0 votes