Good morning, Amy,
We definitely want to get you all up and running without these frustrations.
A couple of things to check:
Have you recently updated your GradeCam Go! plugin on the computers if teachers are using document cameras at downloads.gradecam.com and then reboot the computer?
Have you uninstalled and reinstalled the GradeCam Go! app on the phones/iPads and then powered down the phone before using the app?
If you are still experiencing issues, please send a screenshot to firstname.lastname@example.org:
If you could send a screenshot of the form under the scan window, that would be helpful. Click on the camera icon to the right and then place a form under the camera. Take a screenshot of the whole computer screen.
Make sure the upper left corner of the form is visible.
Which assignment is this in your account?