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Scanning issues with Grade Cam Go

Our school has had Grade Cam for several years and we have never had issues with scanning in student tests until this year with the new Grade Cam Go upgrade.  It is taking forever for the computer to scan our tests.  We have tried with various devices (laptops, Ipads, and Iphones) and it keeps saying to check the lighting or can't read the document.  On the iphone it just gives lots of yellow lines everywhere and takes forever to turn green.  We have laminated our sheets so they can be used all year long.  Is this not allowed on the new Grade Cam Go.  We love the program but have been very frustrated by it this year.  

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