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Scanning issues with Grade Cam Go

Our school has had Grade Cam for several years and we have never had issues with scanning in student tests until this year with the new Grade Cam Go upgrade.  It is taking forever for the computer to scan our tests.  We have tried with various devices (laptops, Ipads, and Iphones) and it keeps saying to check the lighting or can't read the document.  On the iphone it just gives lots of yellow lines everywhere and takes forever to turn green.  We have laminated our sheets so they can be used all year long.  Is this not allowed on the new Grade Cam Go.  We love the program but have been very frustrated by it this year.  

Amy Cook

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Good morning, Amy,

We definitely want to get you all up and running without these frustrations.
A couple of things to check:
Have you recently updated your GradeCam Go! plugin on the computers if teachers are using document cameras at downloads.gradecam.com and then reboot the computer?

Have you uninstalled and reinstalled the GradeCam Go! app on the phones/iPads and then powered down the phone before using the app?

If you are still experiencing issues, please send a screenshot to support@gradecam.com

If you could send a screenshot of the form under the scan window, that would be helpful. Click on the camera icon to the right and then place a form under the camera. Take a screenshot of the whole computer screen.

Make sure the upper left corner of the form is visible.

Which assignment is this in your account?

Thank you,
~Donna

 

Donna Fairhurst 0 votes
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HI Mark,

Please uninstall and reinstall the app on you phone and power down and back up to see if this helps.

If you are still experiencing issues, please send a screenshot to support@gradecam.com

If you could send a screenshot of the form under the scan window, that would be helpful. Click on the camera icon to the right and then place a form under the camera. Take a screenshot of the whole computer screen.

Make sure the upper left corner of the form is visible.

Which assignment is this in your account?

Thank you,
~Donna

Donna Fairhurst 0 votes
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Reinstalled, powered down and back up twice now. Seems to be better for a few scans. Then, it's right back to the same thing. I will send a screen shot. Unit 1 Exam

Mark Hansen 0 votes