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Grades not Transferring to anything

I've tried 4 different computers ranging from laptops to desktops and also tried using every one of the function keys for my hotkey and I still can't get GradeCam to transfer grades, even to a simple Excel spreadsheet. I've followed the directions, read through the community questions, watched YouTube videos and webinars. I seem to be doing everything correctly, but still nothing. Please help me.

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