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Will not scan tif files

I have scanned in a few score files in and it will not read them. what am I doing wrong. it just says Error processing files.

Mike Berry

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Hi Mike,
We realize there is an issue with scanning from files right now and our developer is working to correct this. Are you able to scan any other way?

I will keep you updated.
~Donna

Donna Fairhurst 0 votes
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Thanks Donna. I will just keep scanning with a camera. I really like the addition of a file scan though...if it could scan pdf's as well, that would be awesome.

Mike Berry 0 votes
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I am also having this issue using scanned tif files form the copier. I have tried on test per file and more than one in a file and no sucess. I am alos having difficulty using my overhead a lumens DC162. Any other options?

a pollock 0 votes
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A. Pollock - please send me your scanned files so I can take a look at them. Do you know what version of the GRADECAM plugin you have installed?

For your Lumens DC 162, I do not see that camera on our compatible list: gradecam.com/cameras but here are the instructions if you would like to try:
1. Connect the camera directly to your computer with a USB cable (if you have a switch or hub, try disconnecting it)
2. Make sure that your camera is turned on
3. Make sure that no software for your camera is running except for GradeCam (VERY IMPORTANT)
4. Try using a port on the back of your computer instead of one on the front. (The front ones have an extra cable that goes to the back)
5. Go to your camera companies website and download their latest driver for your computer and install it.
6. Some cameras have setting either on the camera or in the camera's software to allow it to be used with a USB cable
7. Try using a different port
8. If you are not able to make your camera work with SKYPE it will not work with GradeCam

~Donna

Donna Fairhurst 0 votes
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Mike,

Could you try this again? I'm sorry it's taken us so long to get back to you; this is a surprisingly complex problem, and we're working hard to optimize our file scanning features. I have pushed several fixes that I think may help with your problem; note that though the UI hasn't been updated yet to show this, you can use multi-page PDFs if you have the latest version of the plugin installed (https://downloads.gradecam.com?v=beta)

Development Team 0 votes
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I tried pdf's and tif's nothing seems to work. not only that, but now with the install of the new plug-in, my camera doesnt work anymore.

Mike Berry 0 votes
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Could you elaborate? Are you getting any error messages? If so, what error message are you receiving?

Development Team 0 votes
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as for the camera, "it says failed to configure camera" and for the scanning it just says "error processing file"

Mike Berry 0 votes