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camera will not show up on gradecam

I used gradecam before Christmas break and it worked fine. Upon return, the camera will not even come up to scan bubble sheet. How do I get the camera to show?

Craig Sebring

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Hi James,

You will need to go into your browser internet settings and allow the plugin permission to run since you clicked on "don't allow".

~Donna

Donna Fairhurst

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HI Craig,
Please update your GradeCam Plugin: downloads.gradecam.com/?v=beta

Let me know if this resolves the issue for you. There could have been updates to your server or browser over Christmas.

~Donna

Donna Fairhurst 0 votes
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I am having problems getting the download page to open correctly. All I get is pop-up ads and it isn't allowing me to see the updates. I have ran anti-virus and malware applications to get rid of the viruses but still can't see the download page.

Craig Sebring 0 votes
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Hi Craig,
Have you tried another browser? Make sure it isn't being blocked by your network filter. Sometimes you have to turn off the anti-virus to run the install.

~Donna

Donna Fairhurst 0 votes
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Hi James,

  Are you using a device?  To allow a camera access to the GradeCam app on a device, you would need to go into the Settings to allow the camera permission to scan in GradeCam.

Thank you,
~Donna

Donna Fairhurst 0 votes
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I am using an Elmo.  I selected the do not allow on accident and now I never see the allow icon anymore. How do I get the icon to show up?

James Anderson 0 votes
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Hi James,

 Please reboot your computer after changing the settings in your browser.  Also, go to downloads.gradecam.com and re-install the plugin, then reboot your computer.

~Donna

Donna Fairhurst 0 votes