I fixed it. I needed to have camera on to let it load into gradebook.
Hot key not working.
Since new update, my hot key will not work with gradebook to input grades.
I have tried changing hot key and putting input to medium. Neither is working.
How do I fix this? We use Power School gradebooks.
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What browser are you using? When you say "new update" are you referring to a browser update or you are using GradeCam 3 beta? You can switch back to GradeCam Insight by choosing this option in the menu drop down list in the upper left corner of your page.
I also am having an issue with the hot key. my camera is working--i'm not sure how that affects the loading. I have power school as well. I have the insight version running and google chrome--there is a warning that says something about my version of chrome (but it is the latest--i downloaded it just last week). I've always used chrome and had no issues in the past.
I performed the enable flag NPAPI task as instructed and the hot key will still not function. I used to have this issue when i used IE--that's why i changed to Chrome.
You may need to reboot your computer. Do you have the latest GradeCam plugin: downloads.gradecam.com
Make sure that is says "disable" under the NPAPI plugin link area.
Reinstalled new plugin (i was grading with the camera all day today with no issues but i still re-installed new one) It says "disable" on the chrome page. I will re-boot (am in the middle of a ton of stuff so it may take a bit to come back to this page!) ttys
Rebooted after doing all other things and now it works!! ty
Great to hear!
I, too, cannot get hot key to work when I switch to Beta. Camera is on and working. I tried installing the plug in. It works when I switch back to Insight, but not in Beta mode. Any ideas?
Have you updated your GradeCam plugin and restarted your computer? Are you leaving the grade transfer window open when transferring grades. Which browser are you using?
I just went through this again this week-- i use google chrome and powerschool. I use the gradecam insight version--click on the new install button that may be flashing near the right side. You need to go through all parts of the install--at the end there is a hot key check up. Only after i went through the whole process again did the hot key work (also try to reboot if things still don't work) Be patient
Yes, I installed the new plug in and restarted computer. It does work fine with Insight; it's when I switch to Beta that I can't get it to work. I'm leaving the window open, and I'm using Mozilla Firefox.
Oh, nevermind...I think it's working now. I tried it about a dozen times and no luck, but I just tested it again and it seems it's working...go figure! :)