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Scanning Issues

I am using the new version of Gradecam. I had trouble scanning my tests today. I refreshed, logged out, signed back in, used the full screen then the small screen, nothing would work. I finally got a few to scan, then I couldn't for awhile. Very frustrating.

Scott Metzke

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I am having a similar problem now that I have switched to GradeCam GO!  I am using the same forms I used with the older version on the same computer and it was taking so long to scan the tests I resorted to using the older version which scanned quickly once again. The forms are reproductions that we had mass copied for our department, but no one has had any problems with them before this.

Neither were working appropriately with my school issued iPad (it is an older iPad 2). This will become a major issue once we can no longer access the older version.

Is there any insight you can provide?

Thanks!
Bethanne

Bethanne Radomski 0 votes
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Hi Bethanne,

Have you updated your GradeCam plugin at downloads.gradecam.com?  You may want to uninstall all plugins and then re-install the plugins.  Reboot your computer.  Insight forms will scan in GradeCam Go!. Please send a screenshot of the form under the scan window and which assignment this is in your account.  

Thank you,
~Donna

Donna Fairhurst 0 votes
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I'm having similar issues - I've reinstalled the plugin, was successful in getting the form to scan in the reinstallation, but am still getting the same error when I try to scan a form in Illuminate Education. "Gradecam is having difficulty reading the form..." etc.

Initially I thought this was an issue with an individual teacher, but I'm having issues on my own computer and am concerned about having to manage this issue on 60 additional computers.  And report card grades are due Monday.

Please help.

Kate

Kate Reith 0 votes
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Hi Kate,

 You will need to contact Illuminate tech support as this is a different program and different account. I am not able to view your Illuminate account and do not see their software.

Thank you,
~Donna

Donna Fairhurst 0 votes