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What does "Alert: Error 2314: TypeError: Cannot read property 'length' of null" AND "ScannerPresenter: expected gradecam id." mean?

I've revieved two errors that are not allowing me to scan my students tests. One says "Alert: Error 2314: TypeError: Cannot read property 'length' of null"
the other says "ScannerPresenter: expected gradecam id."

What do these mean and how do I fix them?

Greg Mallie Answered

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Hi Greg,
I believe we were able to resolve this in your support ticket. For others readin this post: the error message was displaying because the form was created in GradeCam Go! and did not include a student ID box on the form to the right. This form will not scan in GradeCam Insight. If you try and scan a form in GradeCam Insight without the student ID section, you will receive an error message.

~Donna

Donna Fairhurst

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Hello Greg,
Can you take a screen shot of these error messages when you are trying to scan your forms? We really need to see exactly which page of the software this is happening and the form while trying to scan. Is this happening to you in GradeCam Insight or GradeCam Go? Also, could you provide which browser you are using?
Sorry this is happening and we appreciate your help with the additional information.
Debbie

Debbie Delaney 0 votes
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Yes, absolutely. How do I upload the screen shot here? I've already contacted customer support with the problem and included a screen shot aswell but have not yet received a response.

Greg Mallie 0 votes
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Greg,
I just saw your screenshot and I have emailed you with some additiional information. It will be better to continue this exchange through the support ticket (where you uploaded your screenshot) so we can gather more information.
Thank you,
Debbie

Debbie Delaney 0 votes
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It was a little tricky since I had to use both hands to take the screenshot, but I think I nailed it. Just attached the screenshot to the recent support email.

Greg Mallie 0 votes
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Hi Greg,
I still haven't received the second screenshot yet. Glad to hear GO! worked for you but we are still stumped about why you are seeing that error in the Insight version.
Debbie

Debbie Delaney 0 votes