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Multiversion exam won't scan

when attempting to scan a multiversion test I keep getting an error stating that this is a multiversion assignment and to make sure it is a multiversion form and that the version is bubbled in.  The forms are multiversion and the versions are correctly bubbled. I have tried 12 different forms and get the same error each time. I have attached a copy of one of the forms

Shannon Kotradi

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Hi Shannon,

Can you please scan this form under the scan window in GradeCam Go! - click on the camera icon and then place the form under the can window. Make sure the test is not behind the form when trying to scan.  Take a screencapture of the whole computer screen so I can see what GradeCam is reading for this form.

Which assignment is this in your account?

Thank you,
~Donna

Donna Fairhurst 0 votes
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The screen shot will not upload as it is bigger than 2mb. Suggestions?

It is for the assignment named "scientific investigation 2016".

The scanned answer box of the form are in the green "scan box" on the screen. I tried with both the iPad and cell phone and keep getting the same error message. I have done many successful scans in the past. This is the first time I have ever had this issue with any of my scans.

Shannon Kotradi 0 votes