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Internet connection error message

I have been getting the "internet connection error" message all night. I really need to get these quizzes returned tomorrow. 

Alison Liberatore

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Good morning, Alison,

 Are you not able to get the camera connected to scan the forms? Can you share exactly what you are having trouble with in your account? I see the black in the scan window so was not sure if the camera is not connecting.

Regards,
~Donna

Donna Fairhurst 0 votes
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i have been getting the same error message. i am trying to scan on pc and mobile, but both of them not working.

Mehmet Hoca 0 votes
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Hi Mehmet,

  Are you not seeing the form in the scan area? Is your scan area black? 

If you could send a screenshot of the form that will not scan under the scan window, that would be helpful. Click on the camera icon to the right and then place a form under the camera. Take a screenshot of the whole computer screen.

Make sure the upper left corner of the form is visible.

Which assignment is this in your account?

Thank you,

~Donna

Donna Fairhurst 0 votes
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