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Camera Freeze

Bought a Hue HD Pro USB cam as it was on the approved list. The camera works fine outside the gradecam app, but when I use it with gradecam it works for a minute or two and then freezes. I have to restart my PC to get it to work again. Is there a fix for this issue? I’m using Windows 10 on a Dell Laptop via USB. I’ve tried both USB ports and same issue. 

Mark Layton

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Hi, Mark,

What browser are you using?

A few troubleshooting things to check.

GradeCam Camera settings

Make sure that the GradeCam settings is recognizing your Hue HD Pro USB camera. Tutorial: Change Camera Settings in GradeCam Go!

Windows computers:

Settings >> Privacy >> Camera (Under App Permissions on the left menu) >> 3 areas to check on this page:

  • Under the first heading *Allow access to the camera on this device*, confirm that the setting is set to: "Camera access for this device is on".
  • In 'Allow apps to access your camera' heading, the setting is "ON".
  • In 'Choose which apps can access your camera' heading, if Chrome is in the list, make sure it's set to "ON", as well as the app just called "Camera": "ON".

If you want to email support@gradecam.com, we can look further into the issue if these things do not solve the camera problem.

~ Bizzie 

Bizzie Cors
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Using Google Chrome. Same problem persists in Edge as well. Camera works fine outside the app and generally each time I restart or refresh the app the Hue camera works for a minute or two before a get a black page freeze. I checked all the settings you noted and all were set as you indicated. I've emailed support per your advice. Thanks

 

Mark Layton 0 votes
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Hi, Mark,

Thank you for sending an email to GradeCam Support as we are able to solve the issue with the Hue HD Pro USB camera freezing by updating the drivers for the Hue Camera.

 

Regards,

Bizzie 

 

Bizzie Cors 0 votes
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